At dealnex.store, your satisfaction is our priority. We aim to provide high-quality skincare products and excellent customer service. If you are not fully satisfied with your purchase, please read our refund policy below.
1. Returns Eligibility
We accept returns only under the following conditions:
- The product is damaged or defective upon delivery.
- The wrong item was delivered.
- The product is unused, unopened, and in its original packaging.
You must initiate a return within 7 days of receiving the product.
2. Non-Returnable Items
Due to hygiene and safety concerns, we do not accept returns for:
- Used or opened skincare products.
- Products without original packaging or missing accessories.
- Items purchased during clearance or sale.
3. Return Process
To initiate a return:
- Contact our support team at support@dealnex.store with your order number and issue.
- Attach clear photos of the product and packaging (if damaged or incorrect).
- Once approved, we’ll provide instructions for returning the item.
4. Refunds
- Approved refunds will be processed within 7–10 business days to your original payment method.
- Shipping charges (if any) are non-refundable.
- We reserve the right to reject a refund if the product doesn’t meet return criteria.
5. Exchange Policy
We do not offer direct exchanges. You may return an eligible item and place a new order separately.
6. Late or Missing Refunds
If you haven’t received a refund after the processing time:
- Recheck your bank account.
- Contact your payment provider.
- If the issue persists, email us at support@dealnex.store.